Search Bunsnip.com

bunsnip (at) gmail (dot com)

Friday, March 6, 2009

Pisses me off

I ranted a long time ago about how I got locked out of my online car insurance account because out of the blue I had to answer my security questions which I had created months earlier, and could not come up with the proper form of the answers. The worst part was that I spent a long time on hold trying to get the service people to help me with it, and then when I gave up holding, they refused to help me via email.

So I decided, fuck it, I don't need this online account. I will directly transfer the approximate amount I owe every month to my insurance company from my credit union, and that will be that. Worked great for awhile. But then that little fire incident happened at my apartment complex, and I decided to add renter's insurance to my account. So now I don't know what my monthly payment is anymore, so I figured I'd call up the service line again and get my account re-enabled.

Did that. Answered the security questions over the phone, was given a new password, logged in. Then I faced the dreaded security questions again. And I failed them. Three Times. So I'm locked out again.

Fucking piece of shit hell!

This pisses me so off. Aaaeerrrgh!!!!!!!!!!

First of all, I'm irritated that I had to go through the security questions again online after answering them on the phone. Second of all, I hate my security questions, because the answers to them are complicated. I didn't think about that when I set them up. I didn't think I would have to deal with all this bullshit, though, because I always store my logins on my computers and never have to enter anything.

The question that is giving me the most difficulty is along the lines of "What was the name of the place you had your first job?" The answer is, technically, "G. Eric Nielsen & Associates". But then I always called it Eric Nielsen & Associates, sans G. And, of course, you could write G. Eric Nielsen and Associates, instead of going all fancy ampersandy.

As if this question weren't bad enough, another question is "What is the city your mom was born in?" And the answer to this is "Salt Lake City". But then, of course, sometimes I call it "Salt Lake" or "SLC".

And then I don't know if the answers are case sensitive, and if they are, did I capitalize parts or all of the original answers? I don't fucking remember. Really the possible variations of the answers are too many for me to get this all right in 3 tries.

This is a big waste of my fucking time. But I will call the service line again later, when I've calmed down somewhat, and I will make them tell me the proper format of my answers, and I will have them stay on the phone with me while I log in, and as soon as I do log in, I am changing those god-damned security questions, dammit!





Subscribe to Bunsnip

10 comments:

sov said...

I feel for you. I've had those exact same problems with State Farm myself. They have what's possibly the worst web site ever.

When I did my security profile, I made sure to make my answers very short and sweet. For example, my father's middle name is Lee. When I answered the questions, I simply wrote "lee", with no capitalization. I did the same with the other two questions. Don't capitalize, don't use any characters other than letters, and don't over-complicate it.

It still sucks though, believe me.

heidikins said...

I'm trying so hard not to laugh, but I can't help it! I think we've all been there.

I signed up for auto-deduct from my insurance and, like clock-work, every 28th they take out what I owe. It's fantastic.

xox

Dena said...

How funny - my friend and I were just talking about this yesterday. I was born in San Antonio. I was also born at Lackland Air Force Base. Or Lackland AFB, or A.F.B.

I just move on to the next question.

Dena said...

How funny - my friend and I were just talking about this yesterday. I was born in San Antonio. I was also born at Lackland Air Force Base. Or Lackland AFB, or A.F.B.

I just move on to the next question.

Dena said...

Um, yeah, I didn't do that on purpose. You could delete one if you really wanted to.

Erin said...

My credit union site is the same way. The answers are case-sensitive, which I could remember except that the sample answers aren't consistent; one has common noun lower-case, the other upper. So I can't remember whether I followed their examples, standard grammar, all-upper or all-lower. Each has seemed like a good idea the four times I've been locked out and had to reset my answers since mid-February. Booo.

Claire said...

Not to plug any particular company, and CERTAINLY not because I may or may not have a crush on Flo, their spokeswacko, but Progressive has been a fantastic insurance company for me from day one. The website's easy, the help is friendly, and every tenth month, your bill is mailed to you in an envelope made of delicious chocolate!

OK, not that last one. Still good, though.

Miss Pants said...

I hate security questions! Especially when they are questions such as: What high school did you attend? Ummmm, I went to THREE high schools, so I wonder which one I chose? Then there's the capitalization and name variations. I feel your pain.

The Over-Thinker said...

The questions I simply love are the ones that are relative:

What is your favorite city/pet/song, etc.?

Well, shit. Ask me in the morning and it's different by noon.

I've gotten into a habit of literally typing out my passwords and saving them to document on my desktop--this way I don't have to decipher my hand-writing to interpret a big "r" from a little "r."

Dena said...

How funny - my friend and I were just talking about this yesterday. I was born in San Antonio. I was also born at Lackland Air Force Base. Or Lackland AFB, or A.F.B.

I just move on to the next question.

Post a Comment