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Saturday, February 2, 2008

When Good Cellular Intentions Good Bad

The end of January 2008 marked the end of my 2-year contract with Sprint, and I couldn't be more pleased. Well, that's not actually true, I could be more pleased, but that's only because I was stupid and allowed myself to get ripped off hard-core. More on that in a minute.

I don't really have anything against Sprint as a person... er... cellular company... but I had compatibility issues between my service and the service of other people. For one thing, text messaging was terribly unreliable. Delivery was ofttimes delayed in both sent and received messages, and sometimes messages weren't received at all, or sometimes they were received several DAYS after they were sent. That's not very useful, is it? I might as well have canceled the text service and sent my messages via snail mail -- they'd get there faster! It wasn't always like that, sometimes messages got there on time, but you'd just never know, and not knowing is very irritating to humans (hence our need to create imaginary things to assuage our not-knowing, like the illusions of god, true democracy, and security through the TSA). There was no feeling of security that my communication was getting through, and so I had to bail.

Sprint sure tried their hardest to keep me on, however. I received phone calls from them almost every day since the beginning of last December -- although I never answered the calls. I've learned that if you don't recognize a number, and if the caller won't leave a message, then you are better off not talking to them anyway. So I'm glad that the desperate attempts at keeping my patronage will now cease. (And if they don't, well, let's just say I got people in the legal biznez.)

So now I'm with T-Mobile, and I have an awesome new Samsung Blast slider phone. It has MP3 and even a camera! (I know that's not really anything to get excited about these days, but I've never had those features before, so I'm pretty stoked.) It also weighs about a ton less than my old phone.

So now for the giant ass rip-off I got myself into today:

When the sales lady put my new Samsung Blast into my hot little hand, I was mesmerized by the pristine condition of the LCD screen. And so I started to get a little afraid that I might somehow scratch up the screen if I started throwing it in my purse or pocket like I have done with my old flip phone. The external LCD on my flip phone has a nice big crack on the cover, for instance, so I knew what I was capable of.

So as Ian and I left the T-Mobile store, I said that I needed to find something to protect my phone - like a nice little case to shove it in, or something. So we went over to Fashion Place mall, and I foolishly walked up to one of those center kiosks that sells cheap stuff for rip-off prices. And it all happened so fast after that. First the salesguy asked me if he could help out, and I told him I was only looking, and then before I knew it, I was handing over my debit card to pay for the $10.00 piece of craptacular plastic sticker that he had half-assedly covered the screen of my phone with. I know, it sounds so stupid. I could have stopped him at anytime, and I didn't have to hand over the money, but I tell you, I'm a reasonable (and reasonably cheap) person, and I was still sucker-punched by this bastard salesguy. It all happened so fast, and I guess you could say I just tried to go to a happy place while it was happening.

Here's the nice little message that he stamped on the back of my receipt:




Buy at own risk. I love that. It shows that they really care... about bending people over backwards and raping them in the ass!

I'm so mad at myself. And I feel so used and dirty, dirty, dirty...



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8 comments:

Sovknight said...

So how's the new phone? I was gonna ask if you'd gone yesterday like you said. I need to switch out my phone service here soon and I'm looking for deals.

Sorry you got ripped off. Question though: Why didn't you just buy an accessory at the T-Moble store? Why did you go to the expensive mall kiosk (never buy at the mall kiosk)?
I'm guessing you had made the determination after leaving the store?

Loralee Choate said...

I hate Sprint with the power of a thousand burning suns.

I am also stuck with them for 18 more months.

It sucks a duck.

Sra said...

I really like the new phone so far. I haven't figured it all out yet, but I'm pleased with it.

I was looking at the accessories at the T-Mobile store and they all looked fancy, which to me means expensive, so I didn't even try to find out how much they cost. But when we sat in my car, I didn't want to put my phone in my purse, and that's when I knew I had a problem. So we went to the mall.

I had absolutely NO intention of buying ANYTHING at the kiosk. I know better than to shop at the kiosks. I told the guy I was only looking, and he asked what kind of phone do I have, and then Ian asked what he had for Samsung Blasts, and then it was all over before I knew it. I was pissed.

To loralee: Ouch, 18 months! That's alright, though, I was counting down the days for about 12 months, and it goes faster than you'd think. Just hang in there and then bail when you can.

Sovknight said...

You know, I've had Sprint for almost ten years now. That's mostly because of the kick-ass unlimited-everything deal I have for $20 a month with no contract (that's a deal anyone would be crazy to pass up), but I also have to say I've never had problem one with them. I mean, not a single issue ever. I've been all over the country, in each corner and in most every states in between, and the ONLY place I couldn't get a signal was in Wyoming in the mountains. That's superior coverage. In ten years, I may have dropped maybe 3 calls. My bill was always right... never an issue. I've never experienced the text-message issue that you had Sra. Come to think of it, I don't think I've ever had any beef with Sprint at all. Why do people hate them so much?

Sra said...

Well, Sov, with $20 a month for everything, I think I'd overlook even somewhat unminor issues, if they existed, but perhaps you have just been blessed with superior service.

(Personally, I think it's highway robbery that cellular service costs more than $25 per month. They just know people need their cellphones, and so they can charge whatever they want and people will still buy. And they're right about that, those fothermuckers!)

I want to add that my phone was Nextel before the merger, and they still kind of differentiate between Sprint and Nextel phones, so maybe it's the Nextel half that sucks. I don't know why they couldn't just integrate things better. In any case, I'm glad to be out.

And I did notice a stupid thing with my new phone: touchtone doesn't work unless I have the sounds for the keypad turned on. I usually have them turned off, because I hate hearing every key when I text, but now if I want to call an automated service, I need to turn the damn tones on. Ridiculous!

Besides that, the phone is great.

Bruce Jones said...

I was searching around blogs tonight bored out of my mind and came across Ms. Sra hating on my beautiful Sprint. I love Sprint compared to most other telephone services, I don't think any will 100% satisfy you. Well I'm off to travel to other blogs now. These are the best nights correct?

Oh by the way atleast you didn't go to the kiosk where the guy/girl tries to clean your hands and then sell you the bottle of soap they just used.

Sra said...

There's definitely something the matter with all cellular services: they are all way too expensive.

You can love Sprint if you want, I'm ok with that.

Thanks for the random visit and comment :)

Bruce Jones said...

I was searching around blogs tonight bored out of my mind and came across Ms. Sra hating on my beautiful Sprint. I love Sprint compared to most other telephone services, I don't think any will 100% satisfy you. Well I'm off to travel to other blogs now. These are the best nights correct?

Oh by the way atleast you didn't go to the kiosk where the guy/girl tries to clean your hands and then sell you the bottle of soap they just used.

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